Full-spectrum AI E-commerce Customer Service Outsourcing
Imagine More, Bridge the Gap
Trusted by 1,200+ brand clients
Haier
Midea
Huawei
Simplove
361
Adidas
Li-Ning
Junlebao
Mengniu
Pop Mart
Xiaomi
Anta
Gree
Three Squirrels
BosidengHaierMideaHuaweiSimplove361AdidasLi-NingJunlebaoMengniuPop MartXiaomiAntaGreeThree SquirrelsBosidengCompany-level Service Infrastructure
Service Professionals
Network-wide scope
Operations Centers
National network
Service Seats
Elastic capacity
Commerce Platforms
24/7 coverage
Category Playbooks
Specialist scripts
College Educated
Agent qualification
3+ Years' Experience
E-commerce service
Brand Renewal
Brand-client scope
Full-Service Matrix
Integrated solutions covering store CS, platform support, voice service, and design add-ons
Store CS
Covers Taobao, Tmall, JD, Pinduoduo, Douyin, Kuaishou, and other mainstream storefronts for daily customer reception.
Platform Support
Supports websites, platforms, apps, and chat tools for consultation handling, client care, and ticket processing.
Voice Service
Provides outbound calls, invitations, inbound support, and callbacks with stable lines and strong data-security awareness.
Flexible Shift Coverage
Pre-sales, after-sales, temporary, and overnight staffing can be arranged to match business peaks and time slots.
Core Advantages
Tech-driven efficiency revolution — results-centered growth partnership
Expert Team, Custom Service
10+ yr ops directors lead, 72hr deep research, 3-day custom blueprint
Deep Industry Expertise
13 years serving 100,000+ merchants and 1,200+ brand clients, with KA clients over one-third of brand clients
Tech-Driven Efficiency
Proprietary LingXi AI (6th gen) — 75%-80% AI resolution, multi-turn dialogue
Full Lifecycle Service Loop
Diagnose → Customize → Execute → Optimize → Review. 95%+ overall renewal and 99%+ brand-client renewal
Verifiable Capability Metrics
Service, AI, pricing and credentials in one place
The figures below use the approved 2026-07 company-level disclosure scope and are not mixed with project-level case data.
Service metrics
- First response ≤10s (≤15s at promotion peaks)
- 99%+ three-minute reply rate
- 95.6% after-sales first-contact resolution
- 95%+ human-agent first-contact resolution
- 75-80% AI resolution rate
- 95%+ overall renewal rate · 99%+ brand-client renewal rate
幻想灵犀 AI · sixth generation
- 92-96% intent-recognition accuracy
- 94.5% multi-turn continuity
- Knowledge-base self-learning in under 6 hours
- Supports 1,200+ scenarios
- Full-volume AI quality inspection
Approved pricing conventions
- Shared service from CNY 600/month
- Dedicated brand service from CNY 9,000/month
- Daily shifts for major promotions
- 50-70% lower total cost than an in-house team
Credentials and recognition
- ISO27001 information security
- ISO20000 IT service management
- ISO27701 privacy information management
- GB/T27922 after-sales service certification
- Platform certifications: Taobao/Tmall · Douyin/DouShop · JD · Kuaishou · Pinduoduo · WeChat Channels · Xiaohongshu
- Ranked Top 1 in China's Top 100 E-commerce Service Providers for 11 consecutive years
Omnichannel Coverage
36+ commerce platforms · 30 category playbooks
100K+ merchants choose long-term partnership
Marketplace
Search-led commerceContent Commerce
Recommendation-led commercePrivate Commerce
Brand-owned retentionCross-border
Multilingual commerce30 specialist category playbooks
Fashion
Sizing, color and returns
Women's apparel · Men's apparel · Underwear · Footwear · Bags · Jewelry, watches & eyewear
Beauty & Care
Ingredients, skin type and safety
Makeup · Skincare · Personal care · Fragrance & beauty
Food & Health
Freshness, compliance and claims
Food & snacks · Fresh food · Nutrition · Healthcare (OTC)
Mother & Baby
Safety and age suitability
Feeding · Diapers & baby care · Kidswear & toys · Maternity
Electronics
Setup, warranty and logistics
Mobile & digital · Computing & office · Major appliances · Small appliances
Home & Living
Materials, installation and after-sales
Home textiles · Furniture & building materials · Kitchenware · Hardware & tools
Lifestyle Verticals
Specialist and community-led
Sports & outdoor · Pet supplies · Automotive · Books, entertainment & local services
Trusted by Leading Brands
HaierHuaweiMideaGreeXiaomi
Philips
Dyson
Fotile
Joyoung
Supor
Coocaa
Royalstar
Deli
MijiJunlebaoSimploveMengniu
YiliThree Squirrels
Bestore
Genki Forest
Nongfu Spring
Liubiju
YinqiaoAdidasLi-Ning361Anta
XtepBosideng
Peacebird
Semir
Dickies
Lilanz
Mizuno
St&Sat
Maoren
refa
JaneClare
looknowPop Mart
PurCotton
Lin's Home
Yeswood
Miniso
NetEase Select
MANN-FILTER
LvtongHaierHuaweiMideaGreeXiaomiPhilipsDysonFotileJoyoungSuporCoocaaRoyalstarDeliMijiJunlebaoSimploveMengniuYiliThree SquirrelsBestoreGenki ForestNongfu SpringLiubijuYinqiaoAdidasLi-Ning361AntaXtepBosidengPeacebirdSemirDickiesLilanzMizunoSt&SatMaorenrefaJaneClarelooknowPop MartPurCottonLin's HomeYeswoodMinisoNetEase SelectMANN-FILTERLvtongHaierHuaweiMideaGreeXiaomiPhilipsDysonFotileJoyoungSuporCoocaaRoyalstarDeliMijiJunlebaoSimploveMengniuYiliThree SquirrelsBestoreGenki ForestNongfu SpringLiubijuYinqiaoAdidasLi-Ning361AntaXtepBosidengPeacebirdSemirDickiesLilanzMizunoSt&SatMaorenrefaJaneClarelooknowPop MartPurCottonLin's HomeYeswoodMinisoNetEase SelectMANN-FILTERLvtongLvtongMANN-FILTERNetEase SelectMinisoYeswoodLin's HomePurCottonPop MartlooknowJaneClarerefaMaorenSt&SatMizunoLilanzDickiesSemirPeacebirdBosidengXtepAnta361Li-NingAdidasYinqiaoLiubijuNongfu SpringGenki ForestBestoreThree SquirrelsYiliMengniuSimploveJunlebaoMijiDeliRoyalstarCoocaaSuporJoyoungFotileDysonPhilipsXiaomiGreeMideaHuaweiHaierLvtongMANN-FILTERNetEase SelectMinisoYeswoodLin's HomePurCottonPop MartlooknowJaneClarerefaMaorenSt&SatMizunoLilanzDickiesSemirPeacebirdBosidengXtepAnta361Li-NingAdidasYinqiaoLiubijuNongfu SpringGenki ForestBestoreThree SquirrelsYiliMengniuSimploveJunlebaoMijiDeliRoyalstarCoocaaSuporJoyoungFotileDysonPhilipsXiaomiGreeMideaHuaweiHaierLvtongMANN-FILTERNetEase SelectMinisoYeswoodLin's HomePurCottonPop MartlooknowJaneClarerefaMaorenSt&SatMizunoLilanzDickiesSemirPeacebirdBosidengXtepAnta361Li-NingAdidasYinqiaoLiubijuNongfu SpringGenki ForestBestoreThree SquirrelsYiliMengniuSimploveJunlebaoMijiDeliRoyalstarCoocaaSuporJoyoungFotileDysonPhilipsXiaomiGreeMideaHuaweiHaierClient Outcomes
Only approved project-level results are disclosed
All 43 cases are anonymized. Only the four cases below disclose verified KPIs; all others use directional outcomes.
Professional service at scale across seven platforms
Infant nutrition
Verified project data: nighttime coverage rose from below 60% to 98%, while after-sales first-contact resolution reached 96%+.
Scaling sizing and returns across a large store matrix
Fashion
Verified project data: livestream comment response reached 97% and conversion rose about 19%.
Expert high-value pre-sales during product launches
Consumer electronics
Verified project data: store GMV rose about 35% and total customer-service cost fell about 22%.
Expert ingredient guidance for premium beauty
Premium beauty and personal care
Verified project data: inquiry conversion rose about 26%, refunds fell about 18%, and store experience held at 4.8+.
Nationwide Coverage
Serving Key Cities Across China
Merchants in key cities connect to one nationwide network of 43 operations centers and 12,000+ service seats.
Full Lifecycle Service Loop
Every step driven by data — from diagnosis to review
Diagnosis
Deep dive into business model & goals
Research
3 days: business/customer/competitor analysis
Custom Plan
Deliver tailored service blueprint
Execution
Professional team rapid deployment
Optimization
Weekly reviews + data alert mechanisms
Review
Quarterly ROI report + next-phase growth strategy
95%+ overall renewal and 99%+ brand-client renewal, supported by continuous service reviews
Imagine More, Bridge the Gap
Experience results-driven growth partnership today
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